Delete a Reception Console account

Redwood Digital LLC provides Reception Console for individual and business accounts. You can request deletion of your account and associated data through support, including when you cannot sign in to the app.

Send a deletion request

  1. Email [email protected] with the subject Reception Console account deletion request.
  2. Include your account email and, if applicable, your Business ID or business name. State whether you want your access removed or are requesting removal of the business account and its records.
  3. Support will verify your authority through the account's established contact. Do not send passwords, authentication tokens, caller transcripts or payment information.
Write a deletion request

If no email app opens, copy the address above into your usual email service. In Reception Console, you can also use Settings → Request account deletion.

If you created an online setup account, you can also sign in to setup and choose Request account deletion, including before your receptionist is activated. This saves your request and disables linked workspace access. Support still handles service changes, associated records, retention and backups separately.

Scope and confirmation

Requests can cover account access, push registrations, business configuration and associated caller messages and transcripts. A staff member's access and the business's shared records are different scopes. We will verify authority before changing records that affect other staff or the business's receptionist service.

Sending a request does not immediately release the business phone number or cancel its receptionist service. Support will confirm the scope, required service changes and outcome with the authorized account contact.

Retained records and backups

Records may remain in backups or with separate service providers after removal from the active service. Support will explain any records that must be retained and the applicable retention or backup period when handling your request. We do not promise that all copies are erased immediately.

You may also request deletion of particular data without deleting the entire account. Caller requests should identify the business called; support will help route the request to the account's authorized contact.

Read the Reception Console privacy policy or contact [email protected].